Sales and delivery terms:
Prices and delivery terms stated are liable to changes and valid as long as stocks last. All prices include Danish VAT, but do not include delivery cost, which are paid by the customer. Goods are normally shipped by GLS to private addresses or the nearest parcel shop, but it's also possible to arrange pickup from Yoshiya, and in special cases, upon agreement, Yoshiya can deliver the goods directly or help arrange special delivery for frozen goods, which cannot be sent by regular mail.
Ordered goods, that cannot be delivered from stock, are immediately backordered with the same liabilities as mentioned above. Backorders are normally delivered 5-10 work days after ordering, and in case this isn't possible, you will be contacted by Yoshiya with alternative options. The delivery is always accompanied by a packing slip, while the invoice is sent by e-mail separately. Yoshiya will always strive to live up to the delivery deadline, and orders placed before midnight will be shipped by GLS or ready for pickup the following work day. Any order is liable for delays or missing delivery due to force majeure or other factors not in our control. Unless another agreement has been made, Yoshiya decides which method of transport to use. Any shipment is at the customer's cost and risk, regardless of Yoshiya paying the freight costs or not, and regardless of which shipping method is used. Transport insurance is only offered on the client's specific request and in that case to be paid by the client. Orders can be shipped to a GLS Parcel Shop of your choice for 39 kr, or to a private residence for 69 kr. Please note that GLS don't accept packages weighing more than 20 kgs, so for this reason it will will only be possible to select the shipping rates if the total weight of the package doesn't exceed 19.5 kgs, as the packaging also weighs a bit. If the items in the shopping basked exceed a total weight of 19.5 kgs, it will for this reason not be possible to select anything else than pickup from Yoshiya. Naturally, it's always possible to place more than one order and have them shipped, as long as each one doesn't exceed the weight limit.
Unless anything else has been agree, the invoiced amount is drawn from the client's credit card when the goods are shipped.
In case the supplied item has a flaw, the client - in case there is a desire to raise a claim - must immediately contact Yoshiya and inform us of the details. In case such notice haven't been given within 3 days after receiving the item, regardless of whether or not the client has found or should have found the flaw, the client no longer has the right to raise the claim. In case the item is damaged, the claim must be made with GLS, if they have delivered the package. If a wrong item has been received, Yoshiya will send the correct item free of charge, and will only in very rare cases ask to have the wrong item returned. If Yoshiya asks to have the wrong item returned, Yoshiya will also cover the freight costs. The client is requested to use the same packing materials and box it arrived in to return the item.
Items can only be returned in special cases, though no later than 8 days after receipt, and only after written consent from Yoshiya. Given that these are food items, it will normally not be possible to return them, as Yoshiya must be able to guarantee an unbroken supply chain, so clients can be sure to always receive items of the expected quality. When returning, the client must supply packing slip and invoice number as well as delivery date. Returns are at the client's cost and risk.